If you visit a crappy business, chances are you’ll get the same crappy service every time you visit. You often ask yourself, ‘How the hell did these people get these jobs”. Some companies, even federal or social agencies, have such bad reputations that they may never live them down. It’s what they are known for. For example, you’re so used to McDonald’s serving soggy fries that are ice cold that you expect it now. If they were served hot and fresh and like they used to be, you’d be in total shock.